Frequently Asked Questions
Everything you need to know about shopping at NanaMacs
When will my order ship?
We strive to process and ship all orders within 1-3 business days. During high-volume sales or new collection launches, processing may take up to 5 business days.
What is your return policy?
We accept returns for store credit only within 30 days of the delivery date. Items must be in original condition with tags attached and free of any odors, makeup, or deodorant stains.
Do you offer international shipping?
Yes, we ship to most countries worldwide! Shipping costs and delivery times vary by location and are calculated at checkout.
How do I know what size to order?
Since we carry various brands, sizing can vary. We provide a detailed size chart on each product page and often include 'Fit Tips' in the description to help you find your perfect match.
Can I change or cancel my order after it is placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to cancel or make changes to the items or shipping address.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Sezzle and Afterpay to make your shopping experience more flexible.